Heather Turnbull of PAVE Prevention (Proactive Anti-Violence Education) examines the current landscape of problem behaviours in Canadian libraries and the United States. She offers effective practices for mitigating disruptive or threatening incidents in libraries. Emphasis is placed on an innovative, trauma-informed approach to prevention that measurably improves staff resiliency for physical, emotional and psychological safety. Her presentation discusses how public libraries can provide safer environments for staff and patrons while protecting their privacy and maintaining open, accessible and welcoming spaces.

Her session is available for viewing on the ELA Presentations page.